1.30-day money-back guarantee
Every Paybob licence payment, whether it's a new purchase or a renewal, comes with a 30-day money-back guarantee. If you ask within 30 days of the payment date, we refund the full amount you paid for that licence.
You don't need to give a reason, and we won't ask for one. We won't make you fill in a survey, talk to sales or try the software for longer first.
2.How to request a refund
Send your request in either of these ways:
- open a ticket to the Billing department from your account at https://my.paybob.io;
- or email [email protected] from the address on your account, with your invoice number.
Your request counts as on time as long as we receive it within 30 days of the payment date.
3.How refunds are paid
We confirm your request by email and process the refund within 5 business days. The money goes back to the original payment method. How long it takes to appear depends on your bank or payment provider, which is usually a few days but can take longer.
Refunds are made in the currency you paid in. Any currency conversion or bank fees charged by your own bank or card issuer are outside our control.
4.What happens after a refund
When a refund is issued, the refunded licence is deactivated and the software must no longer be used under it. Your installation and all of its data stay on your server; we never had access to them and don't remove them.
5.Cancelling your plan
You can cancel at any time from your account. Cancelling stops the next renewal:
- your licence stays active until the end of the term you've already paid for;
- you won't be charged again;
- if you cancel within the refund window, you can also ask for a full refund of the latest payment.
After the 30-day window, cancelling stops future renewals but doesn't refund the current term or any unused time.
6.Renewals
Plans renew automatically at the end of each term unless you cancel before the renewal date. Each renewal payment has its own 30-day guarantee, so if you forget to cancel, you can still get that renewal refunded in full.
7.When the guarantee doesn't apply
The guarantee doesn't apply to a licence we have suspended or terminated because it was used in breach of our Terms of Service or Acceptable Use Policy, for example for illegal or restricted activity.
If you dispute a payment with your bank (a chargeback) instead of asking us for a refund, we may suspend the licence while the dispute is open. Asking us first is always faster.
Custom, enterprise or lifetime deals follow the refund terms written in that agreement, if they differ from this policy.
8.Changes to this policy
If we change this policy, the version in place when you made a payment applies to that payment. We will update the date above whenever the policy changes.
9.Contact
Questions about a payment or refund? Email [email protected].
Paybob is provided by Qbify Technologies Limited, a company registered in the UK (company number 16788409), with its registered office at 310e East Wing, Langston Road, Loughton, Essex, United Kingdom, IG10 3TS.